About the Career
About the role:
We are seeking a Senior Business Systems Analyst to join our team and play a key role in shaping and delivering modern financial technology solutions. In this role, you will act as a strategic liaison between business stakeholders and technical teams ensuring that complex business needs are translated into well-defined, actionable requirements that drive delivery excellence. You will work closely with product owners, architects, developers, and QA teams in a fast-paced, Agile environment to enable the successful delivery of scalable solutions.
Key Responsibilities
- Lead requirements analysis and documentation through well-defined user stories, acceptance criteria, and functional specifications
- Own the end-to-end requirements lifecycle from initial discovery through to development handoff and post-deployment validation
- Lead and facilitate stakeholder workshops, interviews, and working sessions to elicit, clarify, and validate business requirements
- Create workflow, data flow, and state diagrams to capture business processes and system interactions
- Collaborate with product owners, architects, and technical teams to translate business requirements into actionable technical tasks
- Drive alignment across business and technical stakeholders, proactively challenging assumptions and resolving requirement conflicts
- Facilitate backlog refinement, sprint planning, and prioritization to ensure alignment between business goals and delivery objectives
- Identify project risks, gaps, and dependencies, ensuring proactive communication and resolution
- Contribute to continuous improvement by recommending process enhancements and automation opportunities
Required Expertise
- 10+ years of experience as a Senior Business Systems Analyst or IT-focused Business Analyst, preferably within financial services, banking or payments domain
- Established ability to analyze, document, and validate complex business requirements with strong attention to detail
- Hands-on experience writing workflow, data flow, and state diagrams using standard modeling tools (e.g., Visio, Lucidchart, or equivalent)
- Ability to interpret and collaborate on architecture diagrams, sequence diagrams, and system interaction maps
- Proficiency with Agile methodologies, including backlog management, sprint planning, and prioritization
- Strong understanding of APIs, integration patterns, and data schemas
- Familiarity with collaboration and project lifecycle management tools such as Jira, Confluence, or Azure DevOps
- Excellent communication skills with the ability to articulate technical concepts to non-technical stakeholders clearly and effectively
- Strong analytical and problem-solving skills, with the ability to identify gaps and propose effective solutions
Preferred Expertise
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
- Experience with Canadian payment rails such as Interac, RTR/Real-Time Rail, ISO20022, EFT, or wire payments is a strong asset
- Experience working in a consulting or professional services environment is an asset
- Familiarity with SQL or equivalent query tools to validate data and support analysis
- Relevant certifications such as CBAP (Certified Business Analysis Professional), PMI-PBA (Professional in Business Analysis), or Agile BA are considered strong assets
About Level19
Level19 is a trusted technology partner to some of Canada’s leading financial institutions, delivering secure, scalable, and high-impact solutions. Since 2017, we’ve helped organizations modernize legacy systems, accelerate digital transformation, and build resilient, cloud-native platforms that support mission-critical operations.
Our team of former technology leaders, solution architects, and high-impact developers brings deep expertise in API-first design, microservices, and system integration—combined with a strong focus on security, automation, and software quality. With platforms processing over a billion financial transactions annually, Level19 continues to set the standard for innovation and reliability in the financial services industry.
*This recruitment process may use automated or artificial intelligence–based tools to assist with the screening of applications